Shipping policy
Last updated: February 12, 2026
At Dekorlane, we are committed to delivering your orders safely and on time. Please read this Shipping Policy carefully to understand how we process and deliver your purchases.
1. Shipping Destinations
We currently ship our wall clocks from the USA to Australia.
2. Shipping Costs
Shipping is free for all orders.
3. Processing Time
Orders are typically processed within 1–2 business days after your payment is confirmed. You will receive a confirmation email once your order has been shipped.
4. Delivery Time
Estimated delivery times will vary depending on your location in Australia between 3-12 business days. While we strive to deliver on time, delivery times are not guaranteed. The total estimated delivery time is 4-14 business days.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number to monitor your shipment. You can track your order directly through our website or via the carrier’s tracking page.
6. Damaged or Lost Packages
- If your package is damaged, defective, or contains incorrect items, please contact us within 48 hours of receiving your order at info@dekorlane.com.
- We will work with you to resolve the issue, which may include replacement, exchange, or refund.
7. International Shipping
Currently, we only ship from the USA to Australia. We may expand to other regions in the future. Please contact us for inquiries about international shipping.
8. Contact
If you have any questions about our shipping practices, please contact us at:
- Company Name: Dekorlane
- Email: info@dekorlane.com
- Phone: +31 6 33053228
- Address: 322 1/2 N Jefferson St, Casper, WY 82601, United States
- Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (US Mountain Time)