Return & Refund Policy
We want you to be happy with your order. If something isn't right, we're here to help.
Buying homeware online isn't always easy, so we keep things clear and fair. Please read this policy so you know exactly where you stand before you order.
This policy applies to customers in Australia.
1 Returns and refunds under the Australian Consumer Law
Our returns and refunds are handled in line with the Australian Consumer Law. As an Australian customer, your order comes with consumer guarantees that cannot be excluded: if an item is faulty, significantly not as described, or has a major problem, you are entitled to a repair, replacement, or refund, and to compensation for any other reasonably foreseeable loss. These rights always apply and nothing in this policy limits them.
Change of mind isn't covered by the consumer guarantees, so if you're ever unsure about a piece, just email us at info@dekorlane.com before you order and we'll gladly help you choose.
2 If your item is faulty, damaged, or not what you ordered
Please contact us as soon as you can, ideally within 48 hours of delivery, so we can put it right for you fast.
Email us at info@dekorlane.com, tell us what happened, and include a photo if you can. In most cases we'll arrange a replacement or a refund, and you often won't need to send anything back. If a return is needed, we'll give you the details and cover the cost, since the issue was on our side.
Please note we can't cover damage that happens after delivery.
3 Getting your refund
Once your refund is approved, we process it back to the original payment method you used. It usually takes about 7 days, and where a return is required, within about 7 days of the item reaching us.
Your bank may take a few extra days to show the refund on your statement. We'll email you once it's done.
Questions? We're here
If anything here is unclear, just ask. We'd rather answer before you order than leave you unsure.