Frequently Asked Questions (FAQ)

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner.

2. What is the refund policy?

We offer a 14-day refund window from the date you receive your item. Refunds are processed within a maximum of 7 days after we receive your returned item.

3. How do I return an item?

Contact us to request a return. We will provide you with the return address. Please note that return shipping costs are the responsibility of the customer.

4. Can I exchange an item?

Yes, we offer exchanges. Contact us to arrange the exchange of your item.

5. What if my item is damaged, defective, or incorrect?

Please contact us within 48 hours of receiving your item so we can resolve the issue promptly.

6. Do you offer free shipping?

Yes, shipping from the UK to Australia is free.

7. What will appear on my billing statement?

Your payment card statement may show a descriptor such as “dekorlane” or a similar reference to our store or payment partner.

8. What types of products do you sell?

We specialize in wall clocks.

9. Which languages are supported on your website?

Our website is in English.

10. Where is Dekorlane located?

Our company is located at 98 Egmont Road, Poole, England BH16 5AP, operating in the UK and selling to the Australian market.

11. How can I contact Dekorlane?

Email: info@dekorlane.com
Phone: +31 6 33053228